Questions and answers

Frequently asked questions (FAQ)

Table of contents

  1. Shipping and delivery
  2. Payment methods
  3. Product information
  4. Customer service
  5. Account and privacy
  6. Offers and discounts
  7. Order process
  8. Stock

1. Shipping and delivery

1.1 How much does shipping cost?

Shipping is calculated automatically at check-out. It is broken down as follows:

CHF 1.00 is charged for small quantities sent by B Mail. For small items sent by A Mail Plus, the cost is CHF 2.90 and for parcels sent by PostPac Economy CHF 7.00. From a value of goods of CHF 99.00, shipping is free of charge.

You can find more information under Shipping.

1.2 Which countries do you deliver to?

Shipping destinations are Switzerland and the Principality of Liechtenstein.

1.3 When will my order arrive?

Orders received will be dispatched within one working day of receipt of payment. Transportation by A Mail takes one working day and by B Mail / PostPac Economy a maximum of three working days. The processing time may take longer in exceptional cases (e.g. high order volumes) and delivery may take longer in exceptional cases (e.g. delivery bottlenecks at Swiss Post). A temporary, longer processing time (e.g. company vacations) is communicated prominently on the website.

Example of a typical delivery process:

B Mail A Mail
Payment Tuesday Tuesday
Shipping Wednesday Wednesday
Arrival ∅ Friday Thursday

In a hurry? Get in touch. The Sammelfieber warehouse is located near the PostParc with a longer acceptance cut-off.

1.4 Can I come and collect my items?

For logistical reasons, items cannot be collected at this time.

1.5 Can I return my items?

Returns are possible by prior arrangement if the item is in a different condition than described.

2. Payment methods

2.1 Who is the payment provider?

Payments are made securely via Shopify Payment by Shopify Inc.

2.2 What payment options are available?

The following payment methods are possible:

  • Mastercard
  • Maestro
  • Visa
  • American Express
  • Union Pay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

2.3 What is Shop Pay?

As a Shopify store, Sammelfieber is connected to the Shop Pay function. Store Pay allows you to make quick and secure purchases on numerous webshops. In addition to other payment options, you can select Shop Pay directly at checkout or make purchases via the Shop Pay app on Sammelfieber.

2.4 Are additional fees charged for certain payment methods?

No fees are charged for the various payment methods.

3. Product information

3.1 What do the abbreviations in the product name mean?

Example Pokémon: SWSH4-001 Hornliu Reverse Holo NM / DE

At the beginning is the abbreviation of the era and the expansion followed by the card number of the set. This way, the cards are automatically sorted neatly. Next comes the card name and any additional information such as the rarity. Finally, there are the abbreviations for the condition and the language.

3.2 What do the different language abbreviations mean?

  • DE ➜ German
  • EN ➜ English
  • FR ➜ French
  • JP ➜ Japanese

3.3 What do the different card types mean?

3.4 What do the different rarity levels of trading cards mean?

In most trading card games, there are Common, Uncommon and Rare cards.

  • Common ➜ are the most frequent cards
  • Uncommon ➜ are a bit less prevalent
  • Rare ➜ are the rarest of the regular cards

After that, there are various rarer categories that vary depending on the TCG. All cards that are rarer than ordinary Rares are collectively referred to as Rare+ in the Sammelfieber Shop. In addition, the different rarity levels are listed in detail under the category of the TCG:

In addition to the rarity, each game can be sorted according to special cards, such as Pokémon-ex or Holo cards.

3.5 What do the different conditions of the trading cards mean?

The condition of a trading card is described in various ways to facilitate cross-platform comparison. The European and the American systems in particular have become established. The states on sammelfieber.ch are indicated in European terms.

Comparison of the two systems:

European system American system
Mint (MT) Mint (MT)
Near Mint (NM) Near Mint (NM)
Excellent (EX) Lightly Played (LP)
Good (GD) Moderately Played (MP)
Light Played (LP) Moderately Played (MP)
Played (PL) Heavily Played (HP)
Heavily Played (HP) Heavily Played (HP)
Poor (PO) Damaged (D)

Meaning of the different conditions:

  • Mint (MT) ➜In perfect condition. Even booster-fresh cards do not normally meet these requirements.
  • Near Mint (NM) ➜Only barely noticeable defects such as small white spots on the edges (whitening). Typical for newly unpacked cards.
  • Excellent (EX) ➜ Only very minor damage, for example a little more whitening on the edges and corners.
  • Good (GD) ➜Card with slight wear that is difficult to see at first glance.
  • Light Played (LP) ➜Clearly visible signs of use such as minor scratches.
  • Played (PL) ➜Clearly used card with immediately recognizable defects.
  • Heavily Played (HP) ➜Poor condition such as slight creases and clear wear and tear.
  • Poor (PO) ➜Card that is considered damaged, e.g. due to cracks or a heavy crease.

Booster freshmay also be noted for cards that come directly from a booster pack (booster to sleeve). It is indicated for all cards whether the images are original images of the item or sample images . Typically, original images are included for all cards except those sold in multiples such as energy cards.

3.6 Can I get more information about a product?

For more information and images, please get in touch. Further resources on the various franchises:

4. Customer service

4.1 How can I contact customer service?

Open a direct chat via WhatsApp. Further contact options can be found on the contact page.

4.2 How long will it take before I receive a reply?

You will receive an answer to your request via WhatsApp or contact form within one day on average.

5. Account and data protection

5.1. How do I create an account?

Click on Login / Create account (direct link).

5.2 How do I change my personal data?

You can change your data such as the delivery address in your account. For data that cannot be changed there or to delete your account, please write to dataprotection@sammelfieber.ch.

5.3 How secure is my personal data?

All data on sammelfieber.ch is transmitted encrypted. The infrastructure for this is provided by Shopify. Privacy policy.

6. Offers and discounts

6.1 How can I be informed about special offers and promotions?

You are welcome to sign up for special offers and promotions in the newsletter at the bottom of the page. A visit to social media is also worthwhile.

7. Order process

7.1 Can I change or cancel my order after I have placed it?

Please get in touch as soon as possible if you want to change or cancel your order. It is no longer possible to change your order once it has been dispatched.

7.2 Will I receive a confirmation of my order by e-mail?

Yes, you will receive an order confirmation and a shipping confirmation.

8. Stock

8.1 Is the item I want to buy in stock?

All items on Sammelfieber are in stock in Bern.

8.2 Why can I only add one card to the shopping cart?

Multiple identical cards in the Sammelfieber inventory are normally offered individually (exception e.g. energy cards and sets). This guarantees clear communication of the differences such as the card statuses per card and allows to show the original images; you can see whether there are several of the same card in the search or the filters.

8.4 Can I be notified as soon as a certain item is available?

You are welcome to get in touch if the item you are looking for is not available.

I have another question or comment

If you have any questions, found errors on the website or have feedback, you are most welcome to check out the contact page.

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